🤖 AI Sentiment Analysis

An End-to-End customer feedback analysis powered by Machine Learning

🤗 Hugging Face 🧠 DistilBERT ⚡ FastAPI 🎫 Zoho Desk 💬 Slack ☁️ AWS

🔄 How It Works

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1. Input

Submit customer feedback via text or Excel file

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2. AI Analysis

DistilBERT model analyzes sentiment (Positive/Negative/Neutral)

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3. Auto-Ticket

Negative feedback creates support ticket in Zoho Desk

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4. Alert Team

Instant Slack notification sent to support team

💡 Why Zoho Desk & Slack?

🎫 Zoho Desk Integration:

Automatically creates support tickets for negative feedback, ensuring no customer complaint is missed. Tracks issues with ticket numbers and priority levels.

💬 Slack Webhook:

Sends real-time alerts to your support team channel, enabling immediate response to unhappy customers and reducing resolution time.

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Single Feedback

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Batch Processing

📥 Try with sample data:

Sample 1 | Sample 2

🔧 Technology Stack

🤖 Machine Learning

  • • Hugging Face Transformers
  • • DistilBERT (SST-2 fine-tuned)
  • • 512 token context window

⚙️ Backend & Integration

  • • FastAPI (Python)
  • • Zoho Desk API
  • • Slack Webhooks

☁️ Deployment

  • • AWS App Runner
  • • Docker containerized
  • • Auto-scaling enabled